In this 3:50 video, Stephanie Pilon explains how marketing operationalizes the voice of the customer. She shares how insights translate into messaging, enablement, and programs. He also emphasizes continuous refinement rather than a static strategy, which becomes the growth engine.
Episode #249: Stephanie Pilon, Chief Marketing Officer at Singular, shares how her team exceeded revenue targets without relying on paid media. She explains why long sales cycles and niche ICPs reduce the effectiveness of paid channels in B2B. Stephanie also walks through data-backed decisions that drove a strategic shift away from ads. Her approach shows how focus, alignment, and execution outperform spend.
Episode #249: Stephanie Pilon, Chief Marketing Officer at Singular, shares how her team exceeded revenue targets without relying on paid media. She explains why long sales cycles and niche ICPs reduce the effectiveness of paid channels in B2B. Stephanie also walks through data-backed decisions that drove a strategic shift away from ads. Her approach shows how focus, alignment, and execution outperform spend.
In this 5:20 video, Michelle Urdiales explains why customer centricity cannot rely solely on data. She emphasizes the importance of direct conversations and listening. Michelle shares how these insights inform planning and innovation. Her perspective highlights why customer understanding requires human connection.
Episode #248: Michelle Urdiales, CMO at LAM and a Member of the Regional Leadership Board at A.P. Moller - Maersk, explains how customer centricity must move beyond intention and become an operational strategy. She outlines how working backward from the customer shapes leadership decisions, prioritization, and long-term value creation. Michelle connects customer focus to retention, trust, and internal alignment across the organization. Her insights show how sustainable growth follows when customer value leads every decision.
Episode #248: Michelle Urdiales, CMO at LAM and a Member of the Regional Leadership Board at A.P. Moller - Maersk, explains how customer centricity must move beyond intention and become an operational strategy. She outlines how working backward from the customer shapes leadership decisions, prioritization, and long-term value creation. Michelle connects customer focus to retention, trust, and internal alignment across the organization. Her insights show how sustainable growth follows when customer value leads every decision.
In this 6:13 video, Kari Hanson compares today’s AI to early Wikipedia. She explains how models trained on generic data push every company toward the same messages. She also argues that context is king and that the voice of the customer provides that context, showing how marketing must connect buyer, user, and executive perspectives to train AI intelligently.
Episode #242: Kari Hanson, Chief Marketing Officer at Robin, explains why traditional ideas of predictability are breaking under the pressure of AI-driven change. She describes how shifting buyer behavior makes historic performance less reliable as a guide. Kari shows how brand and voice of the customer can restore clarity in this chaos and outlines a path to rebuild more predictable revenue systems grounded in genuine customer insight.
Episode #242: Kari Hanson, Chief Marketing Officer at Robin, explains why traditional ideas of predictability are breaking under the pressure of AI-driven change. She describes how shifting buyer behavior makes historic performance less reliable as a guide. Kari shows how brand and voice of the customer can restore clarity in this chaos and outlines a path to rebuild more predictable revenue systems grounded in genuine customer insight.
In this 4:37 video, Peter Dibbern explains why real customer usage insights matter more than internal assumptions. He describes how SaaS requires continuous trust, not a single moment of transaction. He shares why reference customers are essential for credibility. He emphasizes learning from customers to improve positioning and product alignment.