Podcast
Episode 338

Episode Summary

Vlad Berson, Chief Marketing Officer at SOLVE, explains why ABM is an enterprise-wide go-to-market motion, not a marketing program. He outlines the alignment, skills, and long-term investment needed to earn executive trust. He also shows why strong segmentation and buyer relevance create the foundation for sustainable enterprise growth.

Highlights

Introduction

YouTube Short

3:12 | ABM Delivers Bigger Returns When Teams Over-Invest Wisely

“You can’t build on a shaky foundation. If you don’t have a good handle on what markets you’re selling into, your TAM, your SAM, and your ICP, those are the tools y

2:56 | Redefine ABM Around Buyer Relationships and Revenue Growth

“A modern ABM program is going to be tied to being able to sell in the voice that your clients are expecting. Ultimately, what these programs are intended to do is to deepen and enrich the relationship that you have with a buyer.”

2:03 | Align ABM Goals Before Launching Another Marketing Program

“The ABM program should be very well structured in terms of what it is that you’re trying to achieve. If you’re not aligned to that, then you’re going to have a wonderful marketing program that perhaps is not delivering the results that the rest of the company is expecting.”

2:22 | Build Buyer Visibility Before ABM Outreach Begins

“Building a shortlist and selecting vendors. Your target ABM company is using ChatGPT and Claude to even decide who to talk to. You have to get on that shortlist before they ever get into a motion with you.”

3:11 | Enterprise ABM Requires Sales Skills Beyond Product Demos

“Marketing is not sales, so sales still has a role to play. When you’re building these programs, you’re typically trying to change the sales motion from a bottom-up sale to an enterprise conversation.”

3:28 | ABM Success Needs Different Timescales and Measurement Models

“When firms are going down the road of saying, ‘We need an ABM program,’ you’re not going to measure that by MQLs, certainly not on a monthly basis. You need to think about how you’re going to measure all this differently. There are different timescales and different measurement mechanisms.”

4:24 | Earn Executive Trust Before Enterprise Buying Decisions Begin

“That relationship that you need to establish is, ‘These guys really understand my business.’ The credibility there is not about your product. It’s about understanding their challenges.”

3:08 | ABM Changes the Entire Enterprise Revenue Operating Model

“We have this bottom-up direct sales motion, and we’re trying to build a top-down enterprise motion through this type of ABM program. It’s how you develop the skills, not just in marketing, but in sales, client success, implementation, and support after.”

Key Takeaways

Commercial Outcomes First

ABM starts with clear commercial outcomes, not personalization that lacks business direction or measurable purpose.

Build Executive Trust Early

Executive trust begins before buyers actively evaluate solutions, requiring consistent relevance, insight, and relationship building.

Invest Across Revenue Teams

Enterprise growth requires investment in skills, measurement, and alignment across every team supporting strategic accounts.

About Vlad

Vlad Berson

Vlad Berson is Chief Marketing Officer at SOLVE and a seasoned B2B marketing leader who has implemented or helped implement ABM programs across three different roles. His experience gives him a practitioner’s view of what makes ABM work, and where it breaks down. Vlad focuses on the organizational realities behind successful ABM, including sales and marketing alignment, account-level goals, segmentation, executive relationship building, consultative selling, and personalized nurture. He brings a practical perspective on helping growing companies move beyond simply launching ABM toward building the skills, processes, and partnerships needed to execute it successfully.

From the Guest

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Full Episode Article

Title: "The ABM Maturity Scale: Why Most Teams Aren’t Ready"

This article is based on an interview with Vlad Berson, Chief Marketing Officer at SOLVE

Introduction

Many B2B companies decide they need ABM when they want larger accounts, higher contract values, and more strategic customer relationships. The problem is that too many teams treat it as a marketing campaign instead of a company-wide change in how they sell, build trust, and measure progress. 

Vlad Berson, Chief Marketing Officer at SOLVE, has launched ABM programs across multiple B2B organizations and sees readiness as the first real challenge. ABM can create access to greater enterprise opportunities, but it requires organizations to rethink their operating model before they begin targeting accounts.

Define the Account Outcome Before Building the Program

Sales and marketing alignment is often discussed as a general goal, but Vlad explains that alignment must begin with a shared definition of the outcome. A team may want to expand into a new division, increase adoption inside an existing customer, reduce churn risk, or earn executive access. Each outcome calls for a different account strategy, message, and sales motion.

“The ABM program should be very well structured in terms of what it is that you’re trying to achieve,” Vlad says. “If you’re not aligned to that, then you’re going to have a wonderful marketing program that perhaps is not delivering the results that the rest of the company is expecting.”

That distinction matters because activity is not the same as commercial progress. A personalized campaign, executive event, or targeted content series may be well executed, but it will not create value if teams disagree about what success means. Leaders need to define the account objective first, identify the buying group involved, and agree on how each function will contribute.

Vlad also challenges the assumption that ABM is simply a marketing responsibility. “A modern ABM program is going to be tied to being able to sell in the voice that your clients are expecting,” he explains. The goal is to deepen and enrich the relationship with a buyer or buying group, making ABM a connected revenue strategy rather than an isolated demand-generation effort.

Build Buyer Visibility Before Direct Outreach Begins

Target accounts are researching long before they engage with a sales team. B2B leaders must ensure their company is visible, credible, and understandable across the channels buyers use to form an initial point of view. That includes thought leadership, market positioning, content, customer proof, and a clear value proposition.

Vlad notes that this is especially important as buyers increasingly use large language models during vendor research. “Your target ABM company is using ChatGPT and Claude to even decide who to talk to,” he says. “You have to get on that shortlist before they ever get into a motion with you.”

ABM does not eliminate the need for broad marketing. It raises the importance of it. If a company cannot explain its value clearly to the wider market, it will struggle to earn relevance with an individual strategic account. A strong content and thought leadership program helps create the familiarity that makes direct engagement more productive later.

That is why account programs need to connect with the company’s larger market strategy. Leaders should understand their target segments, the challenges those segments face, and the messages that make their expertise relevant. Personalization works best when it is built on a credible foundation of buyer understanding, not when it attempts to compensate for a weak market presence.

Prepare People for a Longer Enterprise Sales Motion

ABM changes the type of conversations a company must be prepared to have. A seller who is highly effective in a bottom-up motion may need coaching, support, and different incentives to lead an enterprise discussion with senior executives. Product demonstrations and feature comparisons are rarely enough when buyers expect insight into business risk, strategic priorities, and industry change.

“Marketing is not sales, so sales still has a role to play,” Vlad says. “When you’re building these programs, you’re typically trying to change the sales motion from a bottom-up sale to an enterprise conversation.”

The shift also affects compensation, enablement, client success, implementation, and post-sale support. Larger accounts typically involve more stakeholders, longer timelines, and higher expectations after the deal closes. Organizations must decide who will lead executive conversations, how those people will be enabled, and how they will recognize progress before revenue appears.

Vlad emphasizes that executive trust develops through sustained relevance. “The credibility there is not about your product. It’s about, you understand my challenges.” That requires leaders and commercial teams to show they understand the buyer’s industry, competitive pressures, and organizational priorities. The trusted relationship is built before the formal opportunity exists.

Conclusion

ABM maturity is less about having sophisticated targeting technology and more about whether the organization is ready to pursue enterprise relationships with patience and discipline. Teams need shared account outcomes, market visibility, stronger executive conversations, and measurement systems that reflect longer buying cycles.

The most important question for leaders is not whether they can launch an ABM program. It is whether they are prepared to change the way their organization works around strategic accounts. When the answer is yes, ABM can create a stronger path to buyer trust, sustainable growth, and bigger enterprise returns.

ELEVATING CONTENT MARKETING STANDARDS RAISES A CRUCIAL QUESTION:
Why shouldn’t the very act of creating thought leadership content also spark new conversations with in-pipeline deals, top prospects, and high-priority customers for revenue expansion? Or serve as the cornerstone for learning and applying voice-of-customer strategies? That’s the power of ABM Podcasting—engaging B2B buyers and customers in meaningful conversations that uncover essential go-to-market insights, support long sales cycles, reinforce your market perspective, build peer-level trust, and dismantle objections that kill deals.

Picture of Steven MacDonald

Steven MacDonald

Steven MacDonald is the founder of Content Strategies, CEO of a MarTech SaaS Company, fractional CMO consulting with leading B2B companies and former Director of Strategy and Client Service at top ten digital marketing agencies.

Follow Steve on LinkedIn.
Picture of Steven MacDonald

Steven MacDonald

Steven MacDonald is the founder of Content Strategies, CEO of a MarTech SaaS Company, fractional CMO consulting with leading B2B companies and former Director of Strategy and Client Service at top ten digital marketing agencies.

Follow Steve on LinkedIn.

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