In this 6:57 video, Felix Bartels highlights why proactive one-on-one conversations are essential for sustainable growth. He explains how Serviceplan builds trusted communities where CMOs can share openly without sales pressure. Felix contrasts transactional conversations with peer-led dialogue. He shows how creating these environments uncovers authentic challenges and real solutions.
Episode #213: Felix Bartels, CMO at Serviceplan Group, discusses how businesses can navigate today’s complexity without losing human connection. He explains why customer trust is the foundation of sustainable growth. Felix emphasizes the crucial role of proactive listening and customer engagement in data-driven strategies. He also shares how building peer communities can create a long-term impact.
Episode #213: Felix Bartels, CMO at Serviceplan Group, discusses how businesses can navigate today’s complexity without losing human connection. He explains why customer trust is the foundation of sustainable growth. Felix emphasizes the crucial role of proactive listening and customer engagement in data-driven strategies. He also shares how building peer communities can create a long-term impact.
In this 4:39 video, Emily Askham discusses building human connections in B2B marketing, emphasizing the need to understand clients' broader challenges beyond product solutions. He highlights the importance of thought leadership, transparent communication, and genuine partnerships that prioritize client needs. He also advocates shifting from traditional sales tactics to meaningful, value-driven engagement.
Emily Askham, CMO at Natixis Investment Management, explores the crucial role of marketing in building trust within the B2B financial sector. She highlights strategies for fostering credibility, including voice-of-the-customer programs and third-party research. The discussion also covers proactive problem-solving and CX-driven differentiation for long-term success.
Emily Askham, CMO at Natixis Investment Management, explores the crucial role of marketing in building trust within the B2B financial sector. She highlights strategies for fostering credibility, including voice-of-the-customer programs and third-party research. The discussion also covers proactive problem-solving and CX-driven differentiation for long-term success.
In this 4:16 video, Peggy Studer explores the pivotal role of customer experience (CX) as a competitive advantage in today’s market. She discusses how CX drives revenue growth and reduces costs, referencing McKinsey’s findings, and highlights how B2C brands like Amazon set new benchmarks for B2B expectations. She also emphasizes leveraging data and AI to enhance CX across touchpoints.
In this 2:25 video, Felix Bartels discusses the subtlety of developing a sales approach where ‘selling’ doesn’t feel forced or obvious. He emphasizes the art of storytelling in building a compelling brand narrative that fosters trust and loyalty beyond data analytics. This discussion offers actionable insights on balancing authenticity, transparency, and brand DNA to refine sales strategies without overt pitches.
Peggy Studer, CMO at Klaxoon, explores the complexities of driving sustainable hypergrowth in B2B. She shares insights on cultural nuances, marketing technologies, and the balance between short-term wins and long-term growth. She emphasizes product marketing, brand building, and data-driven strategies and highlights team dynamics, customer voice, and adaptability as key to success.
Felix Bartels, CMO of the Serviceplan Group, shares his journey from medicine and sports science to marketing. He explores blending emotional engagement with AI, automation, and big data while maintaining authenticity. This episode highlights storytelling, trust, and human connection as keys to B2B marketing success.