(5:07 Q&A Video) “Best Practices Help Customers Maximize AI Solution Business Impact”
In this 5:07 video, Sagi Reuven explains why adoption is the hidden failure point in AI and SaaS. He shares an example where a large deal failed because people never used the tool. He argues that teams must teach customers how to get value from new AI features. He suggests a new marketing function focused on education and practical guidance.