Episode #198: In this 3:07 video, Barbara Toens explores the gap between superficial data and deep customer understanding. She argues that knowing demographics isn’t enough and marketers must uncover underlying motivations. Barbara highlights the role of perception and the importance of probing beneath surface-level metrics. This depth enables accurate customer-centric solutions and strategic differentiation.
Episode #198: Barbara Toens, Global CMO at Gantrex, brings her pricing PhD and global B2B experience to this in-depth discussion. She explains how marketing earns its C-Suite seat by ensuring every decision starts with deep customer understanding. Barbara shares best practices for VOC calls, cross-functional alignment, and transforming marketing from a cost center to a growth engine.
Episode #198: Barbara Toens, Global CMO at Gantrex, brings her pricing PhD and global B2B experience to this in-depth discussion. She explains how marketing earns its C-Suite seat by ensuring every decision starts with deep customer understanding. Barbara shares best practices for VOC calls, cross-functional alignment, and transforming marketing from a cost center to a growth engine.
Edyta Malatrat, Chief Marketing Officer at Symfonia, delves into the substantial role of marketing in today's corporate landscape and how it often faces the challenge of maintaining its seat at the executive table. Edyta shares insights from her robust career journey, emphasizing the need for marketing leaders to blend strategic thinking with tactical prowess, foster strong relationships across the C-suite, and adopt a mindset of business ownership akin to brand managers in the FMCG space.
Edyta Malatrat, Chief Marketing Officer at Symfonia, delves into the substantial role of marketing in today's corporate landscape and how it often faces the challenge of maintaining its seat at the executive table. Edyta shares insights from her robust career journey, emphasizing the need for marketing leaders to blend strategic thinking with tactical prowess, foster strong relationships across the C-suite, and adopt a mindset of business ownership akin to brand managers in the FMCG space.