Episode #208: In this 11:38 video, Lina Tonk and Efrat Ravid explore the startling finding that over 60 percent of buyers feel deliberately misled by sellers. They explain why AI cannot replace genuine human connection and why brands must combine in-person intimacy with AI-powered listening. Their perspective offers a dual approach to rebuilding trust at scale.
Episode #208: Efrat Ravid, Chief Marketing Officer at Quantum Metric, and Lina Tonk, Chief Marketing Officer at Recurly, unpack the top three B2B growth challenges from the marketer’s face in today’s market. They reveal why internal alignment, customer voice programs, and balancing short-term versus long-term priorities fall short without trust programs. Their insights guide executives to prioritize honest conversations over generic campaigns.
Episode #208: Efrat Ravid, Chief Marketing Officer at Quantum Metric, and Lina Tonk, Chief Marketing Officer at Recurly, unpack the top three B2B growth challenges from the marketer’s face in today’s market. They reveal why internal alignment, customer voice programs, and balancing short-term versus long-term priorities fall short without trust programs. Their insights guide executives to prioritize honest conversations over generic campaigns.
Rhiannon Staples, CMO of GWI, highlights the critical need to align the executive team around the Ideal Customer Profile (ICP). She emphasizes the value of using data to define the ICP and ensuring that this alignment spreads across all business functions. She also discusses how marketers play a key role in improving the customer journey and creating a competitive advantage.
Rhiannon Staples discusses strategies for influencing modern buying committees. She emphasizes the importance of understanding various personas within these larger, more complex groups. She also offers tactics like leveraging customer feedback, gaining insights from revenue teams, and empowering internal champions to navigate B2B decision-making.
Rhiannon Staples, CMO of GWI, highlights the critical need to align the executive team around the Ideal Customer Profile (ICP). She emphasizes the value of using data to define the ICP and ensuring that this alignment spreads across all business functions. She also discusses how marketers play a key role in improving the customer journey and creating a competitive advantage.