Episode #287: Paul Gottsegen, CMO and President at ISG, explains why conventional ABM approaches often fail to create real buyer trust. He discusses conversational messaging, customer understanding, and the limits of AI-generated communication. Paul also shares why human connection and customer pain points must guide modern go-to-market execution.
In this 7:10 video, Paul Gottsegen explains why the voice of the customer declines when marketers overcomplicate ABM with too many personas. He explains why marketers must deeply understand customer pain points rather than rely on broad assumptions. Paul also explains why shallow personalization often weakens buyer trust instead of strengthening engagement.
Episode #287: Paul Gottsegen, CMO and President at ISG, explains why conventional ABM approaches often fail to create real buyer trust. He discusses conversational messaging, customer understanding, and the limits of AI-generated communication. Paul also shares why human connection and customer pain points must guide modern go-to-market execution.
Peter Lloyd, a globally experienced CMO and marketing expert, explores the critical role of customer-centric strategies in global marketing and sales. He shares his vast experience from his tenure at Digicel, highlighting the importance of elevating the customer’s role to the highest authority in any business decision process. He also discusses building a customer-obsessed culture within organizations and how this approach influences success both in the B2C and B2B sectors.
Peter Lloyd, a globally experienced CMO and marketing expert, explores the critical role of customer-centric strategies in global marketing and sales. He shares his vast experience from his tenure at Digicel, highlighting the importance of elevating the customer’s role to the highest authority in any business decision process. He also discusses building a customer-obsessed culture within organizations and how this approach influences success both in the B2C and B2B sectors.
Griffin Parry, Chief Executive Officer at m3ter, along with Kelly Singsank, Director of Marketing, explores the art of simplifying success in business. The conversation focuses on how businesses often overcomplicate their approaches and the steps needed to streamline operations by adopting customer-centric strategies. They draw on their extensive experience in startups, large enterprises, and various roles to discuss the importance of understanding your audience’s perspectives to foster clear and impactful communication.
Griffin Parry, Chief Executive Officer at m3ter, along with Kelly Singsank, Director of Marketing, explores the art of simplifying success in business. The conversation focuses on how businesses often overcomplicate their approaches and the steps needed to streamline operations by adopting customer-centric strategies. They draw on their extensive experience in startups, large enterprises, and various roles to discuss the importance of understanding your audience’s perspectives to foster clear and impactful communication.
Vincent Guérin, a B2B marketing veteran with over 20 years of experience, emphasizes the significance of content in B2B marketing. He advises crafting valuable content for diverse audiences, emphasizing thought leadership to establish trust, with an 85% focus on audience-centric content and 15% on product-related content.