Everyone Should Be a PhD of the Customer

Socrates saw the risk more than 2,000 years ago. When written language became a new mode of communication, the concern was not that writing was bad. The concern was that people might start confusing access to information with real understanding. In Plato’s Phaedrus, Socrates tells the story of Theuth, the inventor of writing, who presents writing as a breakthrough for memory and wisdom. King Thamus pushes back. Writing, he says, will not truly strengthen memory. It will create reminders. People will be able to look things up, repeat what has been written, and appear knowledgeable — without necessarily carrying that knowledge inside them.

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CMOs: Lesson Learned From a B2B Turnaround

Lori Stout, CMO of Bigleaf Networks, discusses the intricacies of a B2B company turnaround. Drawing from her extensive background in customer experience and marketing, Lori provides insights into the role of marketing in a corporate transformation, with a keen focus on “customer obsession.” As a distinguished leader navigating through significant change, she delves into how businesses can authentically engage both their internal teams and external partners to foster growth.

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CMOs: Lesson Learned From a B2B Turnaround

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Lori Stout, CMO of Bigleaf Networks, discusses the intricacies of a B2B company turnaround. Drawing from her extensive background in customer experience and marketing, Lori provides insights into the role of marketing in a corporate transformation, with a keen focus on “customer obsession.” As a distinguished leader navigating through significant change, she delves into how businesses can authentically engage both their internal teams and external partners to foster growth.

Continue ReadingCMOs: Lesson Learned From a B2B Turnaround