Episode #328: Michael Scott, Global Chief Revenue Officer at LoopMe, explains the revenue logic behind customer obsession. He shares how deeper customer understanding helps companies identify problems they are uniquely positioned to solve, create greater value, and become more important to customers. He also explores why customer obsession requires C-suite alignment, continuous customer learning, and strong data.
Episode #328: Michael Scott, Global Chief Revenue Officer at LoopMe, explains the revenue logic behind customer obsession. He shares how deeper customer understanding helps companies identify problems they are uniquely positioned to solve, create greater value, and become more important to customers. He also explores why customer obsession requires C-suite alignment, continuous customer learning, and strong data.
Episode #262: Sagi Reuven, Chief Revenue Officer at Deepdub, explains how ABM must evolve in an AI-driven market. He explains why trust and market knowledge set demos apart from production outcomes. He explains that sellers must communicate the roadmap and execution, not just the product. He closes with a lens for enterprise ABM that starts with the size of the customer problem.
Episode #262: Sagi Reuven, Chief Revenue Officer at Deepdub, explains how ABM must evolve in an AI-driven market. He explains why trust and market knowledge set demos apart from production outcomes. He explains that sellers must communicate the roadmap and execution, not just the product. He closes with a lens for enterprise ABM that starts with the size of the customer problem.
In this 5:07 video, Sagi Reuven explains why adoption is the hidden failure point in AI and SaaS. He shares an example where a large deal failed because people never used the tool. He argues that teams must teach customers how to get value from new AI features. He suggests a new marketing function focused on education and practical guidance.
In this 4:02 video, Grainne Maycock explains why customer voice is non-negotiable. She warns that misunderstood problems lead to wasted product investment. She highlights real-world constraints like InfoSec, procurement, and integration. She shows how true partnership requires the right people, not just sellers.
Episode #451: Grainne Maycock, Chief Revenue Officer at Acolad Group, explains why deals lose momentum. She outlines how internal friction and misalignment quietly stall progress. She also shares how trust is built through transparency and consistent follow-through. She closes with practical ways to operationalize customer voice and communication.
Episode #451: Grainne Maycock, Chief Revenue Officer at Acolad Group, explains why deals lose momentum. She outlines how internal friction and misalignment quietly stall progress. She also shares how trust is built through transparency and consistent follow-through. She closes with practical ways to operationalize customer voice and communication.
Episode #241: Matt Gorman, Chief Revenue Officer at MSH, explains why the most significant barriers to sustainable growth are almost always internal rather than external. He shows how misaligned expectations, lack of internal trust, and weak revenue operations discipline undermine even strong strategies. Matt challenges leaders to define growth clearly, align risk tolerance, and protect their long-term plan from short-term decisions.
In this 2:04 video, Matt Gorman explains why most long-term growth problems come from internal roadblocks, not external market forces. He describes how leadership teams over-rotate on competitor moves and forecasts, rather than executing against their own strategy. He argues that mastery of internal processes, trust, and alignment matter more than any external trend.