In this 4:39 video, Emily Askham discusses building human connections in B2B marketing, emphasizing the need to understand clients' broader challenges beyond product solutions. He highlights the importance of thought leadership, transparent communication, and genuine partnerships that prioritize client needs. He also advocates shifting from traditional sales tactics to meaningful, value-driven engagement.
Emily Askham, CMO at Natixis Investment Management, explores the crucial role of marketing in building trust within the B2B financial sector. She highlights strategies for fostering credibility, including voice-of-the-customer programs and third-party research. The discussion also covers proactive problem-solving and CX-driven differentiation for long-term success.
Emily Askham, CMO at Natixis Investment Management, explores the crucial role of marketing in building trust within the B2B financial sector. She highlights strategies for fostering credibility, including voice-of-the-customer programs and third-party research. The discussion also covers proactive problem-solving and CX-driven differentiation for long-term success.
Traditional B2B sales and customer success interactions focus on immediate needs, neglecting deeper, long-term challenges. This prevents a holistic understanding of the customer. Companies typically rely on reactive problem-solving rather than proactively seeking broader customer insights. The lack of sustained, in-depth conversations worsens this communication gap and opportunity for success.
Bart Fanelli, Founder of Skillibrium, explores why B2B CROs often fail and highlights the key elements for long-term success. He stresses the importance of making tough decisions and aligning marketing, sales, and customer success. Bart's insights offer CROs a roadmap for sustainable growth through an integrated go-to-market strategy that drives business transformation and lasting success.
Bart Fanelli, Founder of Skillibrium, explores why B2B CROs often fail and highlights the key elements for long-term success. He stresses the importance of making tough decisions and aligning marketing, sales, and customer success. Bart's insights offer CROs a roadmap for sustainable growth through an integrated go-to-market strategy that drives business transformation and lasting success.