Episode #197: In this 3:33 video, Luna Shirley explores customer experience (CX) as a core growth lever. She highlights ROI Hunter’s investment in robust customer success teams that act as trusted partners. Luna shows how sharing best practices builds client confidence and drives referrals.
Episode #197: Luna Shirley, CRO at ROI Hunter, challenges the obsession with hypergrowth and its hidden costs. She shares industry data showing 73% of revenue stems from existing clients and explains why Net Revenue Retention (NRR) is critical. She also discusses how focusing on customer success and team wellbeing leads to sustainable profitability.
Episode #197: Luna Shirley, CRO at ROI Hunter, challenges the obsession with hypergrowth and its hidden costs. She shares industry data showing 73% of revenue stems from existing clients and explains why Net Revenue Retention (NRR) is critical. She also discusses how focusing on customer success and team wellbeing leads to sustainable profitability.