Episode Summary

Tetiana Gorbunova, Chief Sales Officer at Jooble, introduces her sales leadership journey across multiple roles and transformations. She shares how leading more than 40 sales professionals requires focus, structure, and a clear team direction. She explains what it takes to operate across six countries while staying consistent in execution. She sets up the episode focus on what is changing in B2B sales and how leaders should respond.

Highlights

Introduction

YouTube Short

4:43 | Planning With Flexibility and Strategic Optionality

“Long-term growth planning today is less about precise predictions and more about building resilience, adaptability, and strategic optionality. That's what makes sustainable growth possible in these volatile times.”

5:55 | Validating Sales Decisions Through Customer Dialogue

“We need to recognize that, while we have some data, it's already historical. One customer tells us today that the situation is not as we thought is, taking into account our data, and it also means that we should be ready to change our approaches, to be open to other points of view.”

3:14 | Making ICP Relevance the Message Filter

“Attention has become the crisis resource today. That's why knowing your ICP is critical to developing a deep understanding of what truly hurts your customer, what success looks like for them, and why your specific solution or service will help them become more profitable.”

4:02 | Avoiding Mass Market Drift Through Focused Mindset

“You just have to understand for whom you work, for whom your product is, and then you can just focus on it and make really good and great things. It will be much better because this clarity with the communication via emails, via any messages, you can really understand what the pain points are today for these people, for these companies.”

3:28 | The Revenue Power of Saying No to Wrong-Fit Deals

“Always qualify by either a goal, a problem, or a need, and not go to the usual approach. Then you can propose something that goes beyond just a product offering.”

4:16 | Building Teams That Learn and Relearn Fast

“My approach is to get a few people from the company involved earlier in the process, including subject matter experts on the project, so they are briefed on the client’s motivation, goals, and decisions, because those discussions usually happen before the contract is signed.”

Key Takeaways

Flexible Planning Enables Faster Market Response:

Rigid long-term plans fail when conditions shift quickly, making flexible checkpoints essential to sustain execution momentum.

Short Tests Accelerate Learning and Execution:

Running rapid experiments produces real-world insight faster than waiting for perfect data or research certainty.

ICP Focus Protects Attention and Conversion:

Deep ICP clarity ensures outreach stays relevant, helping teams cut through noise and win buyer attention.

About Tetiana

Tetiana Gorbunova

Tetiana Gorbunova, Chief Sales Officer at Jooble, leads global sales strategy and revenue growth, drawing on extensive experience across digital marketplaces and international B2B environments. She has built and scaled sales organizations through periods of rapid change, helping teams adapt to evolving buyer expectations and competitive pressures. She focuses on flexible execution, rapid testing, and strong ICP alignment, enabling organizations to stay relevant, earn customer trust, and achieve consistent, long-term growth.

From the Guest

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Full Episode Article

Title: What Changed? Why Winning New Customers Feels Harder Than Ever

This article is based on an interview with Tetiana Gorbunova, Chief Sales Officer at Jooble

Introduction

Tetiana Gorbunova, Chief Sales Officer at Jooble, describes a shift that most revenue leaders feel but still under-plan for. “The level of certainty is gone,” she says, and the change is not theoretical. Markets can be reshaped by “microeconomic shifts, geopolitical tensions, technological breakthroughs, and new business models.” That reality changes what it means to forecast, how teams should learn, and how to win attention from buyers who are overwhelmed. Tetiana’s core message is practical. Plan aggressively, build flexibility into execution, and protect focus through ICP clarity and the willingness to say no.

Importance of Planning in Sales

Tetiana draws a clear contrast between past planning and today’s operating reality. “Back then, forecasting one or two years ahead was quite realistic,” because leaders could “model economic trends” and make stable assumptions. Today, that approach breaks because markets move at “an unprecedented speed.” Her point is not to abandon long-term planning. It is to redesign it. “Instead of building rigid, linear plans, we now have to plan aggressively, but with built-in flexibility and lots of checkpoints and metrics.”

That flexibility is not a soft concept. It is an execution requirement tied to leadership accountability. “As C-level, it is actually our core responsibility to operate in uncertainty,” she explains. The test is not whether a plan looks perfect on paper. The test is whether the organization can adjust without losing momentum. “We have to ask, what is our plan, and how fast can we adjust if the plan breaks?” In her framing, resilience is not defensive. It is the mechanism that keeps growth possible when conditions change mid-quarter.

Fast Tests Outperform Market Research

Tetiana agrees that teams must pay attention to the market, but she warns leaders against a common failure mode. “Research is super important, but you’ll never have enough data to make some decisions. Never.” When teams keep “looking for all the data just to be sure that they are going in the right direction,” they end up slower than the market. The risk is not only a missed opportunity. It is wasted certainty. “Everything will change in a week,” she says, which makes the most detailed forecast fragile.

Her alternative is action-based learning. “It’s better to go and run a super short test, get real data,” then decide what to do next. She describes the operating rhythm. “Okay, this hypothesis was wrong. Okay. But now we have real data. We have some experience. So now we will go in the other direction,” and keep taking “more microsteps.” This mindset aligns tightly with execution discipline. You learn faster because you are learning from reality, not from a planning document that assumes stability. For growth leaders, the implication is direct. Build a system that makes short tests easy to run, measure, and share across teams, so learning becomes repeatable.

Customer Communication as a Competitive Advantage

Tetiana also addresses a second trap. Even when you have data, you must treat it as incomplete. “We have some data, but it’s already historical data,” she says. Your customer may have “one more piece of the puzzle” that changes the correct decision. That is why she frames decision-making as a living process. “That’s why it’s always a dialogue,” because the customer can sometimes be “a source of truth for us.”

She describes the mindset required when customer reality conflicts with internal assumptions. “One customer tells us today that the situation is not as we thought it was, taking into account our data.” The right response is not defensiveness. “It also means that we should be ready to change our approaches, to be open to other points of view.” This is where trust and execution connect. Dialogue builds credibility by showing you are willing to update your playbook as reality changes. It also improves outcomes because teams act on current truth, not historical averages.

Winning Requires ICP Clarity and Value-First Relevance

Tetiana’s message on attention explains why great messaging still fails. “Every single day, we receive dozens of messages,” and “mass outreach is getting smarter too.” The result is a painful outcome for any go-to-market team. “Even if I’m actually waiting for some super important message, it can easily get lost in all this noise.” In her view, the buyer’s issue is not that sellers lack creativity. It is that “attention has become the crisis resource today.”

That reality raises the bar on focus. “Knowing your ICP becomes critical,” she says, because you need “a very deep understanding of what really hurts your customer and what success looks like for your customer.” Relevance is not optional. “You just have to check that your message clearly answers, ‘Why should I care about this right now?’” If it does not, “it will just disappear.” For leaders, the execution challenge is to build systems that enforce relevance. This includes channel selection, contact frequency, and a value standard that prevents teams from sending messages that focus solely on the seller.

Conclusion

Tetiana Gorbunova’s perspective is a useful operating model for any executive team navigating uncertainty. Markets will continue to change faster than forecasts can keep up. Buyers will remain harder to reach. The leaders who win will be the ones who plan aggressively without becoming rigid, who learn through short tests instead of endless research, and who treat customers as a dialogue partner rather than a destination. If “the level of certainty is gone,” the advantage shifts to the teams that can adapt and execute with speed, focus, and trust.

ELEVATING CONTENT MARKETING STANDARDS RAISES A CRUCIAL QUESTION:
Why shouldn’t the very act of creating thought leadership content also spark new conversations with in-pipeline deals, top prospects, and high-priority customers for revenue expansion? Or serve as the cornerstone for learning and applying voice-of-customer strategies? That’s the power of ABM Podcasting—engaging B2B buyers and customers in meaningful conversations that uncover essential go-to-market insights, support long sales cycles, reinforce your market perspective, build peer-level trust, and dismantle objections that kill deals.

Picture of Steven MacDonald

Steven MacDonald

Steven MacDonald is the founder of Content Strategies, CEO of a MarTech SaaS Company, fractional CMO consulting with leading B2B companies and former Director of Strategy and Client Service at top ten digital marketing agencies.

Follow Steve on LinkedIn.
Picture of Steven MacDonald

Steven MacDonald

Steven MacDonald is the founder of Content Strategies, CEO of a MarTech SaaS Company, fractional CMO consulting with leading B2B companies and former Director of Strategy and Client Service at top ten digital marketing agencies.

Follow Steve on LinkedIn.

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